American Airlines - Sooo Disappointed!

(from my iphone)

I'm actually sitting here in the Orlando airport waiting for my flight back to Dallas but just had to vent a bit about the problems I have had today with American Airlines! 

First, I realize they had to cancel flights as I agree safety comes first!! But, you have to at least let the passengers know!!

I have been here in Florida shooting this week and happened to catch the news and knew what was going on so I checked my flights and all was good.  Well, until I woke up this morning and logged onto the AA.com website to see that my flight was canceled!! How about an email or a phone call??(And yes, I do have all the notifications on in my profile!!) Instead, I was left wondering about all those poor people who didn't log in yesterday and this morning and had no clue!!

Well, I called in only to find that they canceled just about every flight to Dallas from Tampa!  So they try to tell me that they are fully booked till Saturday! Are you kidding me?  So, I tell the agent that I will drive to Orlando as its only an hour away----well, she tells me she has NO  direct flights as they are all sold out but she does have one seat left which goes to Miami and then connects to Dallas.  Well, I said grab that seat and off to Orlando I went!

So I get to Orlando and then realize that my flight that I am scheduled to be on is going to be Very late and that I might miss my connection!  Now, while a night in Southbeach might be fun, I'm really in no mood right now!

I decided to go up to an agent at another gate and tell them the story and he says ---- let me just book you on the next direct flight from Orlando!!  What? Are you kidding me I thought? The other agent said they had NO available seats left!! Oh the joys of flying!! Needless to say, I grabbed the middle seat and am awaiting my flight!  Oh yes, my luggage will come in on the Miami flight, but I really don't care right now! 

I'll update tonight hopefully from Dallas!! This is also a main reason why I always travel in on Thursdays for my weekend weddings!  More to come....

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Update - I am back home safe and sound in Dallas!  Wow, what a crazy day and a lesson in how NOT to treat clients!!

Comments

[Rob]

I feel your pain.....
Just get home SAFELY and keep posting those unbelievable shots!!!